🌙 Welcome to Luna Heaven's FAQ
We're here to make your experience as smooth and comfortable as possible. Find answers to our most common questions below.
🛍️ About Our Products
What is the LunaPulse Heating Belt?
The LunaPulse Heating Belt is a cordless, rechargeable period pain relief belt that combines soothing heat therapy with gentle vibration massage. It's designed to ease menstrual cramps, lower back pain, and muscle tension — so you can go about your day feeling your best.
How does the heating belt work?
Simply wrap the belt around your lower abdomen or back, choose your preferred heat level and massage mode, and let it do the work. It heats up quickly and delivers targeted relief right where you need it most.
Is it safe to use every day?
Yes! The LunaPulse Heating Belt is made with soft, skin-friendly materials and is designed for regular use. We recommend following the instructions in the user manual and taking breaks if needed.
How many heat and massage settings does it have?
The belt features multiple temperature levels and vibration modes so you can customize your relief experience to exactly what feels best for your body.
How long does the battery last?
The rechargeable battery provides long-lasting use on a single charge. Charging is simple via the included USB cable — perfect for home, work, or travel.
Can I wear it while moving around?
Absolutely! The belt is lightweight, cordless, and adjustable to fit most body sizes. You can wear it discreetly under clothing while working, studying, or going about your daily routine.
Is it noisy?
Not at all. The LunaPulse Heating Belt is designed with a quiet motor so you can use it discreetly without anyone noticing.
📦 Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location. Once your order is placed, you'll receive a confirmation email with tracking details so you can follow your package every step of the way.
Do you offer shipping protection?
Yes! We offer optional Shipping Protection at checkout to cover your order against loss, theft, or damage during transit. We highly recommend adding it for peace of mind.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time.
↩️ Returns & Refunds
What is your return policy?
We want you to love your purchase. If you're not satisfied, please contact our support team and we'll do our best to make it right. Returns are handled on a case-by-case basis to ensure the best outcome for you.
What if my product arrives damaged?
We're so sorry if that happens! Please reach out to us immediately with photos of the damage and your order details. We'll arrange a replacement or refund as quickly as possible.
💳 Payments
What payment methods do you accept?
We accept all major payment methods including credit/debit cards and other secure online payment options available at checkout.
Is it safe to pay on your website?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment information completely secure.
📬 Still Have Questions?
We'd love to hear from you! Reach out to our friendly support team and we'll get back to you as soon as possible.